ARE YOU INTERESTED IN KNOWING HOW A SMALL ELEMENT CAN IMPACT YOUR BUSINESS? DO YOU WANT TO GET RID OF THESE BAD ELEMENTS AND BRING POSITIVITY IN YOUR BUSINESS AND PULL IN MORE CUSTOMERS? JOIN THIS COURSE AND GAIN GOOD KNOWLEDGE ABOUT MANAGING THE SERVICE ENVIRONMENT.
Course Content
Course Modules
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Introduction Managing the Service Environment
04:36 -
Explain What is meant by Service Environment
00:31 -
Explain Roles of the Servicescape
00:51 -
List the Characteristics of Good Service Environment Design
00:28 -
Explain Types of Organizations Based on Servicescape
01:11 -
Explain Components of the Service Environment
13:37 -
Explain Types of Spatial Layouts & Functionality
03:45 -
Describe Aspects of Service Environment Design
03:05 -
Explain Interior Design as an Element of Servicescape
03:45 -
Explain Lighting as an Element of Servicescape
01:46 -
Explain Colors as an Element of Servicescape
07:21 -
Describe Role of Employees as Part of Service Environment
00:50 -
Describe Role of Manager as Part of Service Environment
03:26 -
Explain Russell Model of Affect of Consumer Behavior
00:47 -
Explain Factors of Servicescape that Affect Customers
06:26 -
List Tips for Servicescape to Affect Customers Experience
03:54
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